Changing Solicitors
Before you change solicitors there are a number of questions that you should ask yourself. Here are a few that may help:
Did you choose them or were they appointed for you? You have a right to change, so you need to consider what you are unhappy about.
Is your solicitor never available to talk to you, never returns your calls or responds to letters? But how often do you write or phone? If it is more than once a week, it’s too much. Your solicitor is probably waiting for a reply to his letter to the other driver’s insurer and they can take weeks to reply! However, if you have had no contact for a month that’s different and you may be right to be dissatisfied.
Part of the job of a lawyer is to manage a client's expectations and then meet those expectations. Where you are told that nothing can happen for a period of time then you must wait, but at the end of the period you should then be hearing about things happening.
The most common reason for dissatisfaction we come across is a breakdown in communication. This may be because the lawyer is too busy, does not care or you are asking questions they either do not like or know the answers to.
When choosing a solicitor you should consider the amount of experience they have of personal injury work and road traffic accidents. Do they specialise in this type of work or do all sorts of work? Will a qualified lawyer (solicitor or barrister) be dealing with your case?
At Motor Claims Team we specialise in road traffic accidents. We are on the Law Society Personal Injury Panel. You will have a qualified lawyer handling your case. If we are not available and you leave a message, we will phone you as soon as we can.
Want to change? Contact us on freephone 01296 664 044, anytime.